Privacy Policy

Last updated: March 20, 2026
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Effective Date: March 2026. InteractXP is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. What Data We Collect

We collect the following types of information from you:

  • Name: Your full name for account identification
  • Email: For communication, account recovery, and service notifications
  • Phone Number: For account verification and customer support
  • Restaurant Name: To identify your business and customize our services
  • City/Location: For local SEO targeting and geographic services
  • Referral Source: How you heard about InteractXP for marketing analysis
  • Payment Information: Billing details processed securely through third-party payment processors

We also use VisitorTracking, a cookieless analytics solution, to understand how you interact with our platform. This tracking respects your privacy while providing us with aggregated usage insights.

2. How We Use Your Data

We use collected data for the following purposes:

  • Providing and improving our restaurant marketing services
  • Sending service updates, billing notifications, and support communications
  • Personalizing your experience and optimizing our platform for your needs
  • Conducting analytics and understanding service usage patterns
  • Complying with legal obligations and protecting against fraud

3. Third-Party Services

We use the following third-party services that may access your data:

  • VisitorTracking: Cookieless analytics platform for behavioral insights
  • Zylvie: Authentication and account management provider
  • Boost.space: Workflow automation and content management
  • Teable: Database and data management services

Each of these partners is contractually obligated to protect your data and use it only for the purposes we specify.

4. Cookies and Consent

We use cookies and similar tracking technologies to enhance your experience. Here's what we use:

  • Necessary Cookies: Required for authentication, security, and platform functionality. These are always active.
  • Analytics Cookies: Help us understand how you use our platform to improve features and performance. You can opt out.
  • Marketing Cookies: Used to deliver relevant content and measure campaign effectiveness. These require your explicit consent.

You can manage your cookie preferences at any time through your account settings or the cookie consent banner on our website.

5. Data Retention

We retain your data for different periods depending on its type and purpose:

  • While Active: All data is retained for as long as your account is active to provide services.
  • After Cancellation: 90 days after service termination, after which data is permanently deleted.
  • Audit Records: 12 months for compliance and legal purposes, then securely destroyed.

6. Your Data Rights

Depending on your location, you have the following rights regarding your data:

  • Access: Request a copy of all personal data we hold about you
  • Correction: Update or correct inaccurate information in your account
  • Deletion: Request that we permanently delete your personal data
  • Portability: Receive your data in a structured, machine-readable format
  • Opt-Out: Unsubscribe from marketing communications and analytics at any time

To exercise any of these rights, contact us at hello@interactxp.com with your request and verification of identity.

7. GDPR Compliance

If you are located in the European Union, the UK, or Switzerland, your data is protected under the General Data Protection Regulation (GDPR). We process your data on the basis of legitimate interest, contractual necessity, and with your explicit consent where required. You have the right to lodge a complaint with your local data protection authority if you believe we have violated your rights.

8. CCPA Compliance

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights. You have the right to know what personal information we collect, use, share, and sell. You may request deletion of your personal information and opt out of the sale or sharing of your data. We do not sell your personal information; however, we may share it with our service partners as described in this policy. Submit requests through hello@interactxp.com.

9. Data Security

We implement comprehensive security measures to protect your data:

  • All data in transit is encrypted using HTTPS/TLS protocols
  • Secure authentication methods protect account access
  • Regular security audits and vulnerability assessments
  • Limited access to personal data on a need-to-know basis among our staff
  • Compliance with industry-standard security practices

While we strive to protect your data, no system is completely immune to security breaches. We will notify you promptly if we discover any unauthorized access to your personal information.

10. Contact for Data Requests

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your information, please contact us at hello@interactxp.com. We will respond to your request within 30 days.

11. Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes via email or through a prominent notice on our platform. Your continued use of our services indicates your acceptance of the updated Privacy Policy.