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Privacy Policy

Last updated: March 20, 2026
Home / Privacy Policy
Effective Date: March 2026. InteractXP is committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your data.

1. What Data We Collect

When you request a free audit or become a client, we collect the following personal information:

  • Your name and contact email address
  • Phone number
  • Restaurant name
  • City/location
  • Referral source (how you heard about us)
  • Payment information (processed through Zylvie, never stored directly by InteractXP)

We also automatically collect limited technical data through analytics: page visits, browser type, and general geographic location. We do not use Google Analytics — we use VisitorTracking, a cookieless, privacy-first analytics tool that does not use cookies or track individuals.

2. How We Use Your Data

Your information is used exclusively for:

  • Providing our AI marketing services
  • Sending monthly performance reports and service communications
  • Contacting you regarding account status, billing, or service updates
  • Improving our service based on usage patterns and feedback
  • Complying with legal obligations

We will never sell, trade, or rent your personal information to third parties without your explicit consent, except as required by law.

3. Third-Party Services

We use the following third-party services to deliver our marketing solutions:

  • VisitorTracking: Cookieless, privacy-first analytics (GDPR compliant, no cookies, no individual tracking)
  • Zylvie: Payment processing (PCI-DSS compliant)
  • Boost.space: Webhook integrations for campaign automation
  • Teable: CRM database for client account management

Each service has its own privacy policy. We only share data necessary for them to provide their service.

4. Cookies and Consent

InteractXP uses cookies only where necessary. On first visit, you will see our GDPR consent banner allowing you to accept or customize your preferences:

  • Necessary Cookies: Required for site functionality (automatically applied)
  • Analytics: VisitorTracking is cookieless — analytics do not use cookies and work without individual tracking
  • Marketing Cookies: Retargeting and campaign tracking (optional)

You can change your cookie preferences at any time by clicking "Cookie Preferences" in the footer.

5. Data Retention

Active Clients: Data is retained as long as your service is active.

After Cancellation: We retain data for 90 days after service termination to process final billing and comply with legal holds. After 90 days, we securely delete your personal information unless required by law to retain it.

Audit Data: Free audit inquiries are retained for 12 months for follow-up communications, then deleted.

6. Your Data Rights

You have the right to:

  • Access: Request a copy of all data we hold about you
  • Correction: Request corrections to inaccurate information
  • Deletion: Request deletion of your data (subject to legal retention requirements)
  • Portability: Request your data in a portable format
  • Opt-Out: Unsubscribe from marketing emails at any time

To exercise any of these rights, email hello@interactxp.com with your request.

7. GDPR Compliance

If you are located in the EU or UK, your data is protected under GDPR. InteractXP:

  • Only processes data with your explicit consent or legitimate business purpose
  • Uses Standard Contractual Clauses for any data transferred outside the EEA
  • Maintains records of data processing activities
  • Responds to data subject requests within 30 days

8. CCPA Compliance

If you are a California resident, your data is protected under CCPA. You have the right to:

  • Know what personal information is collected and how it's used
  • Delete personal information (with limited exceptions)
  • Opt-out of the sale of personal information (we do not sell data)

9. Data Security

InteractXP uses industry-standard security measures including:

  • HTTPS encryption for all data in transit
  • Secure authentication and access controls
  • Regular security audits
  • Limited employee access to personal data

While we take security seriously, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

10. Contact for Data Requests

For any questions about this privacy policy, data subject requests, or to exercise your privacy rights, contact:

Email: hello@interactxp.com
Business: InteractXP
Location: New York, NY

11. Policy Changes

We may update this privacy policy occasionally to reflect changes in our practices or applicable laws. The effective date at the top of this page indicates the last revision. Continued use of our services constitutes acceptance of the updated policy.

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