Reviews & Reputation

Most diners decide where to eat before they ever call you. They search, skim the star rating, read the two most recent reviews, and pick. That whole decision happens without you in the room.

The guides here cover the part you can actually control: earning reviews consistently instead of hoping for them, replying to the bad ones without making it worse, and keeping your rating moving in the right direction. No tricks — you can't delete a review, and anyone who says otherwise is risking your listing. What works is making it easy for happy customers to post, giving unhappy ones a way to reach you first, and answering every one like a person.